據報四大國有銀行正加快處理積壓申請 按合同做好提前還款服務
針對近期反映較多的房貸提前還款難、預約時間長等問題,人民銀行及中國銀保監會日前召開部分商業銀行座談會,要求商業銀行強化片保障客戶合法權益,改進提升服務質量,按照合同約定做好客戶提前還款服務工作;要求商業銀行持續做好貸前貸後管理,加強風險警示;監管部門將加大檢查處罰力度,及時查處違規中介並披露典型案例。
近期受投資理財收益率下行、新發放房貸與存量房貸利差拉大等多重因素影響,居民提前還貸情況有所增多。據內地媒體報道,針對羣衆反映較多的房貸提前還款難、預約排隊時間較長等問題,工商銀行(01398.HK)(601398.SH)、農業銀行(01288.HK)(601288.SH)、中國銀行(03988.HK)(601988.SH)及建設銀行(00939.HK)(610939.SH)等多家銀行近日已向分支機構下發通知,要求強化以客戶爲中心的理念,高度重視消費者權益保護,及時響應客戶還款訴求,改進提升服務質量,加快處理積壓申請,按照合同約定做好提前還款服務。
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