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美團(03690.HK)調整騎手大訂單配送規則 因應重量及訂單價值提供補貼
阿思達克 02-14 11:11
美團(03690.HK)表示,結合騎手反饋,針對重量大、體積大或價值高的「大訂單」,擬從調度機制、配送時間及配送補貼等多個環節進行配送規則的優化試點,期望讓騎手勞有所得。美團將調整騎手調度機制,包括為訂單增加體積相關資訊,讓騎手自行判斷是否「搶單」,並減少騎手等候時候,在商家完成備餐後再調動騎手,為騎手提供更充裕配送時間,以及將提供「難履約」、「高價單」等各類大訂單補貼。 美團表示,有部分訂單雖然價格較低但配送難度高,例如礦泉水重量較高,騎手需要付出更多的體力;或有訂單配送費高但對於騎手而言不划算,比如騎手面對10人份的聚會餐,或大概率會遇到備餐時間過久導致出餐慢;以及高價單配送費不足或令騎手要擔憂丟件賠償等問題。
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