小鵬汽車(09868.HK)迴應非法收集人臉數據:因誤購第三方設備
有報道指小鵬汽車(09868.HK)因採集43萬張人臉照片,被徐彙區市場監督管理局罰款10萬元人民幣,並責令改正。公司迴應指,上海區門店希望通過對於門店客流等數據的收集與分析,改善接待流程,但由於對相關法律條款不熟悉,誤購併使用了違反相關法律條款的第三方供應商悠洛客的產品,公司對本次行政處罰完全服從及深刻反省。
小鵬汽車表示,上海門店在上海市監局檢查之前就通過內部自查自糾工作主動撤下所有的採集設備,人臉數據由第三方軟件提供商收集和分析,數據已經全部刪除,公司不存在泄露或違法使用個人信息的情況,僅通過客流到訪量等非個人關聯的數字數據作爲經營狀況的參考。
小鵬汽車強調將嚴格遵守國家關於消費者個人信息保護的各項規定,確保維護客戶的合法權益不受侵害,對因此事件給公衆和客戶造成的困擾深表歉意,將以實際行動規範經營行爲,完善客戶體驗,爲消費者提供安全、周到的服務。
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