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達美航空CEO:里數計劃改革走得太遠 旅客強烈反對後承諾改進
達美航空(Delta Airline)(DAL.US)公布,本月初開始令乘客更難獲得精英身份進入機場休息室,執行長Ed Bastian表示,改革計劃遭客戶強烈反對,將在未來數星期內修改其里數計劃。 達美航空努力應對因新冠疫情和疫情後旅行導致精英旅客激增的問題,以及大量旅客試圖進入其休息室,導致許多乘客大排長龍。不限於達美航空,美國航空(AAL.US)和聯合航空(UAL.US)在內的競爭對手,爭競建造更大的機場休息室,以滿足旅客大手筆消費及持續增長的需求。 Ed Bastian稱,於疫情期間,該航空公司尊爵會鑽石會員數量增加一倍。
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