據報騰訊(00700.HK)與中科院獲授AI心理諮詢專利權
天眼查App顯示,中國科學院心理研究所與騰訊(00700.HK)申請「一種基於人工智能的心理諮詢/會話系統及其方法」專利獲授權。
專利摘要顯示,該發明通過對話機械人為用戶提供心理諮詢服務,使用戶感覺更像是在和人(諮詢師)進行會話,提高用戶體驗,大大提高了機械人回覆的效率。
會話系統包括輸入模塊、語言分析模塊、邏輯樹對話模塊、語料數據庫和小結與反饋模塊;輸入模塊採集用戶會話輸入;通過使用心理知識圖譜模塊及多輪對話管理模塊對用戶會話輸入進行意圖分析;輸入模塊和語言分析模塊在人機交互中循環疊代,通過多輪對話管理模塊管理多輪對話之間的關係。
語言分析模塊按照智能心理諮詢邏輯樹的邏輯流程及對用戶對話的意圖分析,在多輪對話管理模塊的管理下組織指導用戶進行多輪對話的邏輯走向;結合機械人與用戶間的會話信息,反饋對話時用戶與心理、情緒問題相關的信息並輸出,制定心理干預方案。
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