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國泰空服工會稱前線資源不足士氣低落 促重建合理工作環境
阿思達克 05-25 09:22
國泰航空公司空中服務員工會發聲明指,就近日國泰(00293.HK)航機上發生的不愉快事件,導致三名空中服務員被解僱,工會表示深切遺憾,指出國泰作為一家國際性品牌,擁抱多元文化及視野,空服人員來自不同國家,一向尊重以及平等對待所有來自不同國家的乘客,為不同文化背景的乘客提供殷切的服務,並遵從公司指引,以英語及經公司考核合格的語言與乘客溝通。 工會又指,疫情後航班逐漸恢復,旅客人數持續上升,但公司仍然未恢復原有人手切合實際需要,前線人手及資源不足,工作量大幅上升,加上薪酬過低等因素,令同事士氣無比低落,衍生有關機艙服務的投訴,促請公司從源頭正視問題,重建合理工作環境,提升員工士氣。 對於網上公開呼籲其他乘客作出挑釁空服並作出攝錄的行為,工會指現時空中服務員同事們承受巨大心理壓力,感到極度惶恐,要求國泰給予明確指引,保障前線空中服務員在不受無理干擾下,順利完成航班所有服務。
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