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匯豐於部份分行提供印度文等多元化語言支援
阿思達克 05-18 11:20
匯豐公布,推出多項新措施,以支援不懂中文和英文的少數族裔人士,獲取基本銀行服務。本月起,匯豐將於六間指定分行提供多元化的語言支援,協助以印度文、尼泊爾文、旁遮普文及烏爾都文作常用語文的人士,開立港元結單儲蓄戶口。相關戶口不設最低結存要求,方便客戶處理基本理財需要,包括收取薪金或政府補助、繳付賬單,以及為未來儲蓄。客戶亦可以選擇申請提款卡,以便提取現金應付日常開支,該行將豁免向相關客戶收取郵寄結單費用。匯豐同時聘請少數族裔背景人士,於六間分行擔任服務大使,除了為訪客提供銀行服務資訊,更可於有需要時協助客戶與分行職員溝通。

匯豐香港區財富管理及個人銀行業務主管伍楊玉如表示,匯豐一直關注弱勢社群的需要,保障大眾可以使用基本銀行服務,促進普及金融發展。

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