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有客户在酒店网十元订房後被要求离开 澳门银河称订房平台系统出错
阿思达克 06-26 09:53
据《澳门日报》报道,对有网民於社交媒体反映,早前以每晚约10澳门元预订澳门银河酒店两晚酒店,顺利办理入住手续後竟被要求退房离开;也有网民反映以相若价钱成功预订到该酒店。银河娱乐(00027.HK)旗下澳门银河在官方Facebook公布,关注到因系统技术问题,有第三方酒店预订服务网络平台所显示的部分房间订单之价格出现异常,与银娱所提供的价格不相符。

得知情况後,澳门银河已立刻和相关酒店预订服务网路平台进行积极沟通,并马上对相关系统作出修正,建议曾於6月23日在第三方酒店预订服务网路平台作出预订,并受异常价格订单影响的宾客,请马上联络相关预订平台,以安排可行解决方案,包括免费取消订单或根据酒店预订服务网路平台目前之价格重新预订,如有其他最新消息,公司会尽快公布。

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