有客戶在酒店網十元訂房後被要求離開 澳門銀河稱訂房平台系統出錯
據《澳門日報》報道,對有網民於社交媒體反映,早前以每晚約10澳門元預訂澳門銀河酒店兩晚酒店,順利辦理入住手續後竟被要求退房離開;也有網民反映以相若價錢成功預訂到該酒店。銀河娛樂(00027.HK)旗下澳門銀河在官方Facebook公布,關注到因系統技術問題,有第三方酒店預訂服務網絡平台所顯示的部分房間訂單之價格出現異常,與銀娛所提供的價格不相符。
得知情況後,澳門銀河已立刻和相關酒店預訂服務網路平台進行積極溝通,並馬上對相關系統作出修正,建議曾於6月23日在第三方酒店預訂服務網路平台作出預訂,並受異常價格訂單影響的賓客,請馬上聯絡相關預訂平台,以安排可行解決方案,包括免費取消訂單或根據酒店預訂服務網路平台目前之價格重新預訂,如有其他最新消息,公司會盡快公布。
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