汇丰及AXA安盛就机场暂停航班登记服务作特别安排纳入赔偿范围
汇丰及AXA安盛公布,就近日不少旅游保险客户查询关於8月12日及13日受香港国际机场暂停航班登记服务影响而衍生旅游保险理赔一事,作出特别安排,指明白上述事件乃发生於不可预知的情况,即使现时汇丰「旅游万全保」的计划内,没有包括因香港国际机场暂停航班登记服务而衍生的旅程延误或取消,所衍生的现金津贴、更改行程费用或另购交通票费用等情况的赔偿条款,亦会为受到上述事件所影响的客户作出相应赔偿。
公司表示,赔偿流程及金额与现时保单条款中描述的「旅程延误」相同,实际赔偿金额则须视乎保单条款而定。该安排适用於在8月12日及13日上述事件前已经购买「旅游万全保」的客户,并适用於从香港出发及返回香港的旅程。汇丰与AXA安盛亦会尽快将上述突发情况正式纳入「旅游万全保」的赔偿范围内,为客户带来更全面的旅游保障。
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